Contact Us

We are committed to providing reliable, high-quality customer support for players across Australia. Our friendly and experienced team is ready to assist with any questions related to your gaming experience, account enquiries, or issues connected to our pokies platform.

Whether you need technical help, payment assistance, or guidance on responsible gambling, our support team is here to ensure your experience remains smooth, secure, and enjoyable.

Available Support Channels

• Live Chat — Get immediate assistance directly on our website (fastest option)
• Email — Send detailed enquiries to [email protected]
• Phone — Call our Australian support line: 1800 858 858

Expected Response Times

• Live Chat: Instant response during operating hours
• Phone: Typically answered within minutes
• Email: Replies within 24–48 hours

For faster support, please have your account username or relevant details ready when contacting us. Our skilled team can assist with technical issues, payment queries, account verification, responsible gambling support, and general platform questions.

All communications are handled with strict confidentiality in accordance with Australian privacy laws and our internal data protection policies.

Support Hours

• Monday to Sunday: 8:00 AM – 12:00 AM (NZST)
• Live Chat and Phone support available during these hours
• Email enquiries monitored daily, seven days a week

Frequently Asked Questions

Before contacting us, you may find quick answers in our FAQ section. Topics include account registration, deposits and withdrawals, bonuses, game performance, and responsible gambling information.

Responsible Gambling Support

If you need assistance managing your gambling activity or setting limits, our support team is available to help. You may also visit our Responsible Gambling page or contact external support services for additional guidance.

• Gambling Helpline Australia: 1800 858 858

What to Expect When Contacting Us

• Friendly and professional customer support
• Clear, transparent, and honest communication
• Fast and efficient problem resolution
• Follow-up assistance when needed

Escalation Process

If your issue is not resolved to your satisfaction, you may request escalation to a supervisor or submit a formal complaint via email for further review.

Feedback

We value your feedback and are continuously working to improve our services. If you have suggestions about our platform or features, you are welcome to share them through any of our support channels.